FAQ

Quick answers to your most common questions.

How long will it take to receive my order?

Orders are processed within 1-3 business days. Once shipped, standard delivery within the United States typically takes 5-8 business days.

Do you offer international shipping?

Currently, we focus on serving customers within the United States. For special requests regarding international shipping, please contact us at info@vero-vale.com.

How can I track my package?

Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for the tracking link to activate.

What is your return policy?

We offer a 30-day return window. Items must be in their original condition, unused, and with all tags attached. Check our full Return Policy for more details.

How do I start a return?

Simply send an email to info@vero-vale.com with your order number. Our team will provide you with the necessary instructions and the correct return address.

Can I change or cancel my order?

We process orders quickly, but we will do our best to accommodate changes if you contact us within 12 hours of placing your order.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay.

Still have questions?

We’re happy to help!

Email: info@vero-vale.com

4123 W 57th St, Sioux Falls, SD 57108