At Vero & Vale (vero-vale.com), we stand behind the quality of our curated collections. If you are not entirely satisfied with your purchase, we are here to help. Our policy lasts 30 days from the date your order is delivered.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

• The product was purchased within the last 30 days.
• The product is in its original packaging, unused, and in the same condition as received.
• All original tags and labels must remain intact and attached.

2. Non-Returnable Items

For health, hygiene, and safety reasons, certain items cannot be returned, including but not limited to:

• Intimate apparel (underwear, swimwear) once the hygiene seal is removed.
• Earrings and pierced jewelry.
• Final Sale or "Clearance" items.

3. The Return Process

4. Shipping Costs

Damaged or Incorrect Items: If you receive a defective or incorrect item, Vero & Vale will cover 100% of the return shipping costs. Please provide photos in your initial email.

Change of Mind: For all other returns (e.g., style preference or incorrect size ordered), the customer is responsible for the cost of return shipping.

5. Refunds

Once your return is received and inspected at our authorized facility, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.